Refund policy

Returns & Exchanges

As all Roll Call Design products are made to order, we do not offer returns, exchanges, or refunds for change of mind.

For personalised and custom artwork, please ensure all names, spelling, and order details are correct before submitting your order.

If your order arrives damaged or you believe there is an issue with your product, please contact us within 7 days of receiving your order, along with photographs of the item and packaging. Once the images have been reviewed, a replacement will be arranged where appropriate at no additional cost.

Lost or Delayed Parcels

Once an order has been handed to Australia Post, delivery is the responsibility of the postal service. If your parcel is delayed or appears to be lost, please contact us and we will assist you in lodging an enquiry with Australia Post.